Even though there are a lot of forklift technicians out there, they don’t all have the same level of expertise. And, unfortunately, when technicians aren’t fully qualified to service your fleet, it shows. That’s why it’s so important to hire trained professionals who know exactly what they’re doing, like the team at Barclay Brand Ferdon. Here are the top four benefits of working with well-trained lift truck service technicians.
1. They give you better results.
Barclay techs are all ProTech® Certified. They undergo extensive training to learn everything there is to know about systems, processes and repair methodology. They’ve been trained on electric and internal combustion trucks, drive trains, brake systems, steering technologies, hydraulic systems, diesel, hydraulic lift truck attachments and more. Even after they’ve become Master or Elite level technicians, they undergo frequent retraining and testing to enhance their knowledge even more.
Not all maintenance companies make serious investments in technician education, which is why you might run into problems. Underqualified techs are more likely to misdiagnose something, use improper repair techniques or take twice as long to repair your forklift. Mistakes can lead to more breakdowns, more repairs and shorter service life.
2. They work faster.
Experienced technicians have seen it all before. They know exactly what your lift trucks require and how to take care of them. We also supply our field technicians with the forklift service technology they need to work even faster. They can use tablets to instantly look up part numbers online and view your equipment’s complete service history. Our service vans are also equipped with GPS so that our Dispatchers can identify and send the closest Service Technician to your facility with the proper skill set and replacement parts on board to diagnose and repair your forklift promptly.
3. They can service your entire fleet, regardless of brand or model year.
Because each brand has different technologies and parts, it’s important to hire a service tech that has the right training. Barclay techs, for example, have experience working with all brands, including Raymond, Crown, Hyster and Toyota. They also know how to service both electric, LPG and diesel machines and are always up-to-date on the most current technologies.
4. They’re easier to work with.
Trained technicians also know how to communicate professionally and effectively. This makes every interaction smooth and seamless. Dealing with your lift truck service technicians should never be frustrating or confusing.
On top of that, we offer customers the opportunity to access and monitor fleet maintenance schedules and request service without ever having to pick up the phone. By adding Yale Vision to your fleet, service calls can be dialed in before your Lift Truck Operators even know there is a problem. A field tech will arrive on location prepared to handle your needs.
Switch to Barclay
Still using under-trained lift truck service technicians? Request service from Barclay Brand Ferdon today. Give us a call at 908-223-8580, and we’ll be happy to set you up with ProTech® Certified techs uniquely qualified to keep your fleet running right. Learn more about our service capabilities online now.