At Barclay, providing you with the right materials handling equipment and lift trucks for your company is only part of our job. We want to ensure that the equipment continues to serve your needs. Our state-of-the-art technician training program is designed to keep our staff up-to-date on the most current maintenance and repair technologies.
Barclay employs a Staff Certified Trainer to provide assistance and guidance to our team of technicians. In addition, we use a training program created and administered by one of the industry's leaders.
All of our technicians are required to successfully complete the Yale ProTech® certification program. As one of the oldest and most successful global manufacturers of lift trucks, Yale's commitment to quality carries over to its high standards in training.
The ProTech® program is accessible online at Yale's Training Knowledge Center. It consists of five stages with corresponding skill assessments, and a trainee must complete all modules and certification exams to move on to each successive stage.
Stage 1 - Introductory - Maintenance Technician
- The Maintenance Technician stage includes 16 modules along with specific tests following each one. A workbook lets the trainee work with our in-house trainer to complete the required skill tasks.
- After the stage has been fully completed, the trainer submits a sign-off sheet to Yale Corporate Technical Training. In return, the technician receives a final exam that must be passed before progressing to the next stage.
Stages 2 through 4 - Core - Certified Service, Master and Elite Technician
- The technician becomes certified upon completing three online learning modules and one product Learning Path included in Stage 2. Additional Learning Paths and supplemental knowledge exams make up Stages 3 and 4, which are the Master and Elite levels respectively.
Stage 5- Advanced - Certified Trainer
- Once certified as Master/Elite, a technician can become a qualified trainer with dealer sponsorship and participation in two Train-the-Trainer sessions each year.
Put Your Trust in Barclay and Our Trained Technicians
Barclay's incorporation of the comprehensive Yale ProTech® program gives our technicians ongoing opportunities to strengthen their career path and improve their abilities to provide customers with expert service.
Contact us today and learn why technician training is just one of many reasons why you should turn to Barclay for your forklift needs and other warehouse equipment and systems solutions.