In response to the COVID-19 outbreak in the U.S., the Barclay Brand Ferdon team is taking several measures to support our clients during this difficult time. We’ve always strived to help keep your operations efficient and effective, and that’s more important than ever for businesses in essential industries like medical supplies, warehousing, supply chain logistics, food and beverage, utilities, and more. That’s why we’ve rolled out the strategies outlined below to keep things moving as you work hard to meet urgent demands from your own customers.
Meeting Distribution Demand
Our Parts & Field Service Team members are working fulltime to help our clients make deliveries to essential businesses. Whether they are delivering stock to grocery stores, bringing supplies to healthcare facilities, or making other types of deliveries, our team is working right alongside them to provide their expertise where it’s needed most. This way, our clients’ materials handling equipment can remain up and running so other essential businesses can stay supplied.
Our Service Technicians diagnose and repair all brands of lift equipment with a quick turnaround, ensuring that our clients’ equipment is prepared to support critical deliveries across the country. They are supported by our service dispatch and internal support team that handle service calls and prioritize accordingly.
We are offering customers options like doing required maintenance during off hours with the least amount of people in proximity. The Service Tech can also take the equipment outdoors to perform repairs or we can pick up the equipment and transport it to our service shop where we have a complete staff of certified Technicians. We also are providing customers with a “curbside” replacement parts pick up so they don’t need to enter the building. Clients can order replacement parts either on-line or via phone and our parts team will have order ready for outside pick up.
Ramped-Up Equipment Rentals
Many of our clients are seeing greater workloads as demand for much-needed goods continues to rise. To help them meet these heightened needs, we have increased the number of “rent-ready” short-term equipment rentals ranging from rider pallet jacks, reach trucks, sit down forklifts to aerial scissor lifts. Our rental team can be reached by on-line form fill, e-mail or phone. Just as importantly, all rentals are conducted in accordance with guidelines set forth by the Centers for Disease Control and Prevention (CDC) to protect your team members and ours. Our truck drivers will safely deliver the equipment to your facility taking all of the proper precautions.
Creative Customer Solutions
We are also employing safe and creative customer-support solutions while working to prevent the spread of COVID-19. These measures include:
- Using video and teleconferencing to communicate with clients
- Video of current inventory and equipment availability posted on web
- Weekly e-mail communications offering suggestions to keep equipment healthy
No matter what challenges our clients face, the Barclay Brand Ferdon team is taking measures to develop innovative solutions to overcome them. At the same time, we understand that these unpredictable times will impact many business’ bottom lines. Accordingly, we will provide assistance with financing to ensure you get the equipment you need on a budget you can afford.
Contact Us Today
In times like these, it’s important to stay resilient and connected. Barclay Brand Ferdon continues to do our part to support companies like yours from Middlesex to Bergen County, throughout Central and Norther New Jersey and New York during the current pandemic. As we do, you can rest assured that we’ll do everything possible to protect our valued clients, our employees, and their families.
For more information or to speak with a member of our team, please call 908-223-8580, contact us online, or reach us via email:
- Service Department: email@example.com
- Rental Department: firstname.lastname@example.org
- Parts Department: email@example.com
- Sales Department: firstname.lastname@example.org
To get started right away, please request a quote now.