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When you come in contact with the people who make up Barclay Brand Ferdon, you will see that we are customer driven, responsible and caring. We value your business and will always work hard to deserve it.
Our Professional & Continuously Trained Equipment Acquisition Team
With an average of over 20 Years of Materials Handling experience.
Our knowledgeable & dedicated Customer Support Team
Ready to provide expertise & assistance.
Key Management Team
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On Customer Service: “Take personal ownership of our customers and provide solutions to their problems, issues and concerns on a timely basis.”
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Bernie Saxon
Vice President & COO
Bernie is a CPA with public accounting experience having worked for a nationally recognized accounting firm before jumping into the “real world” of an industrial company. Bernie led the audit team during a “due diligence” project when Barclay made an acquisition. Subsequently Bernie joined Barclay in 1997 as our Chief Financial Officer before assuming an increasingly greater role in managing the day to day operations of the company. He now has responsibility for all aspects of the company.
Bernie graduated from the University of Miami where he was a member of the cross country and track team. He is a resident of PA and has a full family compliment which includes 3 children, 2 of which are twins. Bernie used to have hobbies but all three kids are less than 6 years old.
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On Customer Service:
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Kevin Caggiano
Service Manager
Kevin has over a quarter of a century…makes him sound old…of industry experience including having owned his own business. His appreciation and understanding of customers issues stems from his technical knowledge as well as what it takes to manage a business. Kevin has been with Barclay for 3 years and quickly became a key player in assisting our customers with their service needs.
Kevin is proud of his precocious daughter and is active in industry associations geared to improving dealer performance. He most currently was acting President of the North East Region Yale Dealer Aftermarket Group.
“Communication IS key! Perfection is the goal but the measure of success of a service organization is how and how fast you handle any issues that may pop up. Customers will accept issues; it is how we handle them that really count."
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On Customer Service:
“The customer is our most important asset, treat each customer as you would expect to be treated.”
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Bill Shaw
Fleet Service & Sales Manager
Bill has over 30 years of industry experience, over 20 of which has been with Barclay as a territory salesman, new equipment Sales Manager and more recently Manager, Fleet & Sales. He has responsibility for our equipment salesmen, customer service representatives and supporting the needs of our fleet customers. Prior to entering the material handling industry Bill was an educator working with kids as a high school teacher.
Bill graduated from William Paterson University and resides in northern NJ with his wife and 3 daughters, one of which is in college with the others right behind her. His motivation is enhanced by the joy of college tuition payments. Bill is avid when it comes to skiing & racquetball.
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On Customer Service:
“Live, Breath and Demand it! We will do whatever it takes to make our business partners happy.”
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Carolyn Walezak
Administrative Sales Manager
Carolyn began her career with Barclay as a high school student intern and that continued through college. During that time she assisted in virtually every department doing anything that was asked of her. Immediately after graduating from Rutgers University School of Management & Labor Relations with a BA in Labor & Employee Relations she became a full time team member at Barclay. In her 10 years with the company she has accepted every challenge. Her work ethic, determination and commitment to excellence have served us well. Carolyn along with her team bring a customer service culture to all of our sales efforts.
Carolyn and her husband, Jonathan, both graduated from Rutgers University; they’re love of Rutgers make them huge advocates for the University. Newly married they see a new house, kids and pets on the horizon. Her favorite quote: “We all have dreams. But in order to make dreams come into reality, it takes an awful lot of determination, dedication, self-discipline, and effort.” -Jesse Owens
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On Customer Service:
“Once they get to me with a problem they do not need to go any further….’No Problems…Only Solutions!"
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Chuck Romaniak
Rental & Used Equipment Manager
An industry veteran of 24 years including 11 with Barclay. A graduate of the university of hard knocks Chuck’s experience covers a broad range of functions within a forklift dealership in the areas of shipping/receiving, service, rental and used equipment. Chuck handles our extensive rental fleet to insure that we have a modern, efficient rental offering that is backed up with great service. Chuck also works to satisfy the needs of our customers whose applications justify acquiring previously owned forklifts. Chuck also helps customers generate cash for equipment, whether one unit or an entire fleet, when they decide equipment is no longer needed or as a trade in.
Chuck claims his task in life is “Livin’ the Forklift Dream”. When not doing that he is the proud father of two and enjoys walking….fishing….camping….and a great glass of red wine.
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On Customer Service:
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Cassandra Bossen
Parts Manager
Cassandra had 14 years of extensive experience in customer service and operations before joining Barclay. For 4 years she has been an integral part of reorganizing and restructuring our administrative service operations before recently assuming her current responsibilities leading our replacement parts support team.
When not investing herself in helping us improve our customer support she enjoys her husband and new baby girl. She claims Italian food isn’t bad either.
“I like to look at our customers needs as a whole – not just what my department can do for them, but how Barclay can really wrap our arms around them. Having a background as our Administrative Service Manager and now as our Parts Manager, I am able to promote a more comprehensive customer focus among my teammates. If we don’t take care of our customers (and do it well), someone else will.”
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On Customer Service:
"Make a promise, keep the promise!!"
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Tony DeLuca
Warehouse Systems Manager
Tony’s extensive business experience includes managing his own business in the Information Technology field with a heavy emphasis on application selling activities. Tony has applied his technical knowledge and skills for 6 years in support of Barclay’s effort to satisfy our customer needs for warehouse systems and energy saving initiatives including industrial lighting and solar energy.
A graduate of Farleigh Dickenson University with a BS in IT & Engineering, Tony is a lifelong resident of New Jersey and father of three. He is an avid sports fan, following the Yankees, Giants, Penn State football and also making time for coaching kid’s sports programs. He enjoys trail bike riding and is recognized as the biggest fan of his own cooking!! Wonder when he has time to work!
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