Connecting with other forklift dealers can be very beneficial. The Northeast Yale dealers recognize this. Kevin Caggiano, Service Manager for Barclay Brand Ferdon, organized the 4th Annual Northeast Yale Dealers Aftermarket Meeting which ran from Monday, May 17th to Tuesday May 18th. Nine Yale Lift Truck dealers attended the event.
During the two day session, dealers learned about product improvements, new aftermarket product, changes in the aftermarket, service and fleet usage, CRM (Customer Relationship Management), and the new dealer Technician certification, PROTECH. To round out the session, several suppliers were invited to attend for a panel discussion to cover any questions or problems and provide mini vendor fair of their products.
This annual event rotates through the participating dealerships year to year.